Service Desk
An AI-driven, cloud-based IT service management (ITSM) platform crafted to boost efficiency and speed up problem-solving, ensuring swift value delivery.
The AI-driven service management solution you require.
SolarWinds Service Desk streamlines IT operations and elevates user experiences through better IT Service Management ensuring IT meets the needs of users and the business.With SolarWinds Service Desk, transform your IT operations and elevate user satisfaction through streamlined IT Service Management. This powerful solution ensures that IT effectively addresses the needs of users and supports your business goals.
Incident Management
Experience enhanced efficiency, scalability, and improved processes with our AI-powered incident management solution.
Assisted Response: Automatically identify solutions, monitor ticket sentiment, manage centralized procedures, and facilitate automatic assignments.
Live Collaboration: Enjoy real-time comments and status updates
Multi-Channel Engagement: Connect through web, email, Teams, Slack, or mobile app.
IT Asset Management
Drive visibility, optimization, and compliance through smarter asset management. Comprehensive Asset Management for Enhanced Visibility.
Licenses: Guarantee optimal utilization of assets and licenses for maximum efficiency.
Configuration management database (CMDB)
Grasp the connection between your business-critical applications and systems and the underlying infrastructure.
Dependency Mapping: Gain insight into the relationships among configuration items (CIs).
Asset-Incident Correlation: Link assets to incidents for effective root cause analysis and to maintain a history of asset-related issues.
Impact Analysis: Assess the impact of changes by considering asset dependencies.
Change Management
Structured change processes to minimize risk and maximize stability.
- Structure: Centralized documentation, approvals, and process for proper changes.
- Audits: Maintain a history of all changes in the event a rollback or audit is needed.
- Impact: Asset connections drives deep understanding of change request dependencies.
Artificial Intelligence
Assisting agents and users with scalable service delivery and issue resolution
- SolarWinds AI: Generative AI sidekick that builds solutions, responses, and summaries for your agents.
- Virtual Agent: A chat bot helps users get to answers faster.
- Smart Suggestions: Solutions displayed while searching or submitting tickets.
- Sentiment Analysis: Prioritize tickets based on urgency.
- Auto Categorization: Recommendations based on ticket content .
Enterprise Service Management
Improve the management, efficiency, interactions and experience across every department
- Unified service provider: Empowering departments to publish offered services and structure service delivery.
- Streamline processes: Provide tools needed to be successful providers.
- Security & Privacy: Segregated service desks ensure access control to sensitive data.
Transform your IT service desk:
from a support function into a strategic asset that drives business success with our latest eBook, Maximizing Efficiency Through Integrated ITSM Strategies. This comprehensive guide provides actionable insights on aligning IT services with critical business objectives, leveraging automation to streamline repetitive tasks, and implementing robust change management to minimize disruption.
Download now to discover how to overcome common challenges—such as resource constraints and resistance to change—while preparing your organization for the next wave of innovations in AI and cloud computing.
Accelerate IT Issue Resolution with AI-Driven Service Management
Transform your IT operations with Sage Informatics. Our cloud-based ITSM platform is crafted to boost efficiency and speed up problem-solving, ensuring your business delivers value faster. From AI-powered Incident Management to comprehensive Asset Management, we provide the tools you need to elevate user satisfaction.